Just had to share this valuable advice: “Asking people what you can do better before there is a reason to complain demonstrates your commitment to integrity and excellence.”
Read Jim Balis’ article for more insights and advice.
Customer satisfaction means everything to a restaurant business. Fortunately, the easiest way to ensure that your customers are satisfied is to quite simply ask them for their feedback. Most people are happy to share their opinions—especially if they know that you will actually take action on the feedback they provide.
Asking people what you can do better before there is a reason to complain demonstrates your commitment to integrity and excellence. It makes your customers feel valued and underscores that you are committed to creating an enjoyable experience for them. Plus, you might be surprised at some of the good ideas your customers will offer! Here are the three main areas in which you can obtain useful customer feedback for your restaurant business.
Getting Feedback for Your Restaurant In-House
There’s no better time to ask for feedback on your customer’s experience with your restaurant than when they are…
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